Hosting zoom new customer that just signup their shared hosting plan can now use the free website transfer service provided by hostingzoom. If your old web hosting company is using cpanel, and cpanel only, you can get this website transfer service for free. Hosting zoom will migrate your website including files and database, for you absolutely free of charge. There is no need for you to manually carry out the migration. Once hosting zoom transfer your website files and database, you should change the domain DNS nameserver to point to hostingzoom nameserver.
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Hosting zoom support option is very narrow, and only offering presales live chat support, phone support and email ticket support. Meaning when there is technical problem that you require immediate attention, there is no choice but to give them a phone call to hosting zoom technical department. Or to the billing department if you require assistant regarding account and billing issue.
For problem that can wait or not in top priority, you can select the hosting zoom email ticket. I used this email ticket system before, and the hosting zoom support team is very hard to reach, especially over the weekend. Not sure you will be having better luck than me.
There is no live chat support provided, the only live chat is available for the presales question only.
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