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October 30th, 2008 at 4:25 pm
I just found out Hosting Zoom / Reseller Zoom has been charging my credit card for hosting for months even though I don’t have an account with them. There sign up procedure errored out and while I never got service the charged me anyway. The bad part is even AFTER I notified Michelle Barnhill in their billing department they kept billing me and refused to give me a refund. It took contacting American Express and the Better Business Bureau to get a refund. I can’t speak to their services as I’ve never used them but I sure wouldn’t recommend their customer no-service!
October 31st, 2008 at 12:28 pm
Quickly after gaining a full understanding of Brett’s problems we resolved the issue to both parties satisfaction. I hope Brett may come back to confirm this himself.
Les AT hostingzoom DOT com